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Salaris: 2900 euro
Opleiding: WO / master
Werkgever: Randstad
Regio: Zuid-Holland
Postcode: 3311GX

Do you want to fulfill a central role within a scientific international company? Do you like to work closely with account managers and sales directors and do you have commercial interest? For one of our favorite companies in Dordrecht we are looking for an Account Support executive.

During this work period it will not be possible to take vacations in September, October, November and December. This because of the peak in workload during those months.

what we offer

  • €2750 – €2900 gross a month (based on 36 hours)
  • Temporary contract till the end of December
  • Work for an international scientific publisher
  • 36 Hours a week
  • Hybrid work: two mandatory days at the office

who are you

You like to fulfill a commercial and supporting role. Customer satisfaction is very important for you. Besides that you work accurate and take care of a good administration. You like to work together in a team, but you can also work on your own. Working at an international organization is the perfect environment for you.

Q4 is the busiest period within the company, during this period you have to be able to step right in and not be afraid to ask any questions.

These are the most important requirements for these positions:

  • In possession of a Bachelor or Master Degree
  • You have excellent knowledge of (Salesforce) CRM system and safeguard data quality in CRM
  • You have strong numeracy skills and you are customer minded
  • In this role you need to be able to work effective with internal and external stakeholders
  • You are fluent in English (both written and oral)
  • Experience with time and project management
  • Proficiency with MS-Office, particularly MS Excel

what will you do

As an Account Support Executive you fulfill a central role within the company. You will work closely with the sales team, the customers and other internal stakeholders. Together you prepare subscription (license) agreements for new and renewal business for online products. All in an accurate way and in line with established targets. In doing so, the goal is to achieve a high level of customer satisfaction in managing internal and external relationships.

The most common (daily) tasks are:

  • You provide the sales team with customer information (for example usage stats and entitlements)
  • You prepare renewals for license agreements and sales planning
  • You manage and update renewals. In doing so, you report to the sales team.
  • You coordinate all customer correspondence and agreements within your assigned international region
  • You proactively communicate with customers, align new contract terms&agreed fees
  • You generate reports and analysis on renewal sales progress for your assigned region
  • You stay in close contact with subscription agents to pursue deals

where will you work

This company is a market leader in publishing academical documents and books. The office is located in the lovely, historical center of Dordrecht. The company is very inclusive and diverse. You will have contact with people from all over the world. At this moment you can work from home, but with two mandatory days at the office.

  • International publishing company
  • Work from home and the office
  • Office located in Dordrecht

job application

Interest in the position? Apply and we will contact you as soon as possible.

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.